Refund policy of Dopamine

Our policies at Dopamine rely on transparency and aim at providing high-quality different services, protect our clients and consultants from service misuse, and respect their time. Please take a moment to read our policy. By using our service you’re accepting its terms. Since December 1st, 2023, the policy outlined below has been in effect. Clients have a limit of four cancellations per month. Clients will get a full refund if they cancelled the session 12 hours before the appointment. Clients will get a 75% refund if they cancelled the session within 12 hours and prior to 6 hours before the appointment. Clients will get a 50% refund if they cancelled the session within 6 hours and prior to 3 hours before the appointment. No refund will be applied if the client cancelled the session less than three hours before the appointment. Clients are having a limit of only one reschedule per session and the action should be taken 6 hours or more prior to the appointment. In case of a Consultant no-show that lasts for 15 minutes from the appointment start time, the client can get a full refund or reschedule the session free of any charges. In case of a client no-show that lasts for 15 minutes from the appointment starting time the Specialist has the full right to finish the session, none of the fees will be refunded. If a technical problem happens before or during the session, both sides should contact the support team directly. If the problem is resolved, the session is continued. If not resolved then another session will be arranged to continue the rest of the time of the session (Excepting internet instability or disconnection due to one of or both client & specialist poor internet quality).